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ASSISTANCE

DO YOU NEED ASSISTANCE?

Please do not hesitate to contact us. Our CUSTOMER SERVICE is available from Monday to Friday from 8.00am to 6.00pm at the number +39 342 1617527 or write an email to This email address is being protected from spambots. You need JavaScript enabled to view it.

It is also necessary to prepare the transport document (DDT) which is to be attached to the outside of the package and a copy of the product purchase invoice or receipt inside.

As soon as the product is repaired, it will be returned without any charge for shipping costs.
Transportation is borne by Trafileria Punteria Ghezzi S.a.s. only if the product falls within specific types of defects and within the period of time recognized by the warranty.
Otherwise, a cost estimate will be issued with the relative transport charge.

REQUEST FOR PNEUMATIC TOOL SERVICE REPAIR

Required documentation:

Once the appropriate documentation has been sent to the e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it., Trafileria Punteria Ghezzi will undertake to give a positive or negative response to the request within 48 hours.

Once we have confirmed the intervention on our part, we can continue with the shipment:

  • Prepare the article for withdrawal.
  • Confirm the withdrawal address

It is also necessary to prepare the transport document for repairs (DDT) on the outside of the package. Once the product is repaired, it will be returned with a charge based regarding the costs incurred.